FOR PATIENTS > DURING YOUR Stay
DURING YOUR Stay
WHERE to CHECK IN
Unless you receive specific instructions to go elsewhere, please check in at:
Admissions Reception, First Floor Wyvern Private Hospital 33A Myoora Road Terrey Hills NSW 2084
If for any reason you need to reschedule your appointment or have any other questions, please call us at 02 8428 2401. We're here to assist you in any way we can..
Your Room
Your room is designed with your comfort in mind. Every room at Wyvern is a spacious private room, with an ensuite bathroom. You will have big windows with a window seat stretching the width of your room. As well as a TV, bedside table, drawers, and a storage cupboard for your personal items.
The handset allows you to call for a nurse if you need help and adjust your bed position. If you're unsure how to use it, please don't hesitate to ask your nurse. There is also a nurse call button in the bathroom for your safety.
Gardens provide restorative places that help reduce stress and offer respite from a clinical setting. You may be able to access these, depending on your care, and will at the very least be able to look out of the window at our diverse plant and bird life.
Your Meals
Wyvern offers hotel-style room service to all our inpatients. Meals are cooked to order and delivered at a time convenient to you, arriving within 45 minutes. Meals can also be pre-ordered for delivery at a specified time.
Menus are provided in all patient rooms with a QR code to download the meal’s app, CBORD. On admission, we can provide your UR number and log in details.
For visitors who prefer other dining options, we have Charlie’s Café.
Your Visitors
Visiting Hours:
Monday to Sunday: 10:00am – 8:00pm
Quiet Periods: 1:00pm – 3:00pm
Patients are welcome to have guests visit them during their stay, and we are happy to discuss visiting hours outside of these times for special circumstances.
Visitors should only come to the hospital if they are well, and may be asked to wear a mask or other protective equipment.
We ask that they do not touch any dressing, devices or equipment and refrain from taking photographs of Wyvern staff or treatment, unless approved by the clinician.
Hospital map
If you ever need help with directions, please feel free to ask any of our friendly team.
TRANSLATION AND INTERPRETER SERVICES
You can request an interpreter when completing our Patient Portal to support you during your stay at Wyvern. Wyvern works with TIS National (Translating and Interpreting Service) to book free and confidential translators for your stay.
If you need an interpreter to contact us, please contact TIS National on 131 450.
口译服务 (MANDARIN)
作为您入院流程的一部分，您可以在患者门户网站上申请翻译员协同，在您入住Wyvern 私立医院期间，翻译员将陪同您，提供口译服务。Wyvern 与翻译和口译服务公司 (TIS National) 合作，为您的入住提供免费且保密的翻译服务。如果您需要翻译员协同，请拨打 131 450 与TIS National 取得联系。
INTERPRETES SERVIÇOS (PORTUGUESE)
Como nosso processo de admissão, No Portal do Paciente você encontra um interprete para auxiliar sua estadia com Wyvern. Wyvern trabalha com traduções and interpretes serviços (TIS Nacional) para agendar gratuitamente e tradução confidencial para a sua estadia, Se você precisar de um interprete entre em contato, Por favor entrar em contato com TIS Nacional no número 131 450.
SERVIZIO INTERPRETI (ITALIAN)
Come parte della procedura di ricovero sul portale dedicato al paziente potete richiedere un interprete che vi sia di aiuto durante la vostra degenza presso il Wyvern. Wyvern collabora con il servizio interpreti e traduttori (TIS National) al fine di mettere a vostra
disposizione gratuitamente e in maniera riservata un interprete durante il periodo di ricovero. Se avete bisogno dell'assistenza di un interprete siete pregati di contattare TIS National al 131 450.
AUSLAN INTERPRETERS
In the Patient Portal, you can request an AUSLAN interpreter to support you during your stay at Wyvern. In setting your preferential languages there is an option to request an AUSLAN interpreter. Wyvern works with Expression Australia to book free and confidential translators for your stay.
Your Safety
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Medications
We ask you to bring your regular medications in their original packaging when you come to the hospital and hand them to your nurse when you arrive.
For your protection and peace of mind, we'll keep most medications securely stored in a special locked drawer in your room. Only our nursing staff will have access to this drawer. This is how we ensure your safety and is necessary to comply with NSW legal requirements.
We're pleased to offer all our patients a comprehensive clinical pharmacy service. If you have any questions or concerns about your medications during your stay, please don't hesitate to speak to your ward pharmacist.
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Infection Control
Good hand hygiene helps protect everyone – patients, visitors, and staff – from infections. We've placed hand wash basins and alcohol hand-gel dispensers throughout the hospital.
We encourage you and your visitors to make use of these hand hygiene options. We appreciate your help in keeping our hospital community healthy.
Download our Hand Hygiene Flyer to learn more.
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R.E.A.C.H
If you or your family are noticing any changes in your health, you can reach out for help at any time. Our staff are trained to help and notice any changes, but you can assist by letting them know if you do not feel well, are worried, feel your condition has suddenly changed or that something has been missed and any other concerns.
Our staff will assist in any way possible and contact your doctor as required. The R.E.A.C.H. model is a way of supporting you during your stay, a staff member will explain the poster in your room.
ABOUT DELIRIUM CARE
Delirium involves a change in mental state that can be triggered by illness, surgery, injuries or medications. Symptoms may come on rapidly, and while they typically last only a few days, they can sometimes persist longer. While delirium occurs more frequently in older individuals, it can happen at any age.
While delirium can potentially affect any patient, we take extra care to identify those at higher risk so we can provide appropriate support. Patients aged 65 and over, as well as those aged 45 and over who identify as Aboriginal and/or Torres Strait Islander, have an increased risk. We also closely monitor patients who have previously experienced delirium or have cognitive impairment.
Our staff are trained to recognise the signs of delirium and take steps to prevent and manage it. We understand this can be an unsettling experience, and we're here to support patients and their loved ones through it.
Your Feedback
Please share your thoughts, ideas and reflections with us, so that we can continue to improve, and reward our staff who went above and beyond in your care.
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Bringing together a unique blend of nature, architecture and medicine, Wyvern is an exceptional environment where our philosophy of 'Care Without Compromise' finds its way into everything we do — for the benefit of all our patients, doctors, staff and community.