FOR PATIENTS > BEFORE YOUR Stay
BEFORE YOUR Stay
Patient admissions
Patient Admission Portal
Please use our Patient Portal to complete your admission forms. Submitting your information this way allows us to process your details quickly and securely. For help with using the portal, please call (02) 8428 2401
Patient Admission Guide
The purpose of this Patient Guide is to provide our patients and carers with important information related to their admission. Including details for before, during and after their stay.
ARRIVING TO HOSPITAL
If you are being admitted on the same day as your procedure, we will contact you on the working day before your admission. We’ll advise you via text message of your arrival time and provide you with your fasting requirements.
If your admission is scheduled for the day before your procedure, we’ll contact you about the best time for you to arrive. Please present to Level 1 Admissions to complete your paperwork before we escort you to your pre-operative ward to settle in..
PRE-ADMISSION CLINIC APPOINTMENTS
Your doctor or the surgical team may recommend that you attend our Pre-admission Clinic (PAC) before your surgery. This appointment is designed to help us better understand your medical history, address any concerns you may have, and ensure that you receive the best care possible.
For this appointment, we kindly ask that you bring any relevant admission paperwork, information provided by your GP or specialist (including requests for specific tests) a list of your current medications, and your Medicare and health fund details. Please note that the duration of your PAC appointment may vary depending on the pre-operative tests required and the input of our healthcare team members.
PAC appointments are considered outpatient visits, which means they are billed separately from your inpatient hospital stay. Depending on your insurance coverage, you may have some out-of-pocket costs for tests, assessments, and services such as physiotherapy evaluations after Medicare reimbursements. We encourage you to check with your health insurance provider to fully understand the outpatient benefits you may be entitled to.
PREPARING FOR YOUR PROCEDURE
The specific preparation needed will depend on the details of your surgery, and your doctor will let you know if there any special medical requirements for your situation.
EATING AND DRINKING
Our staff will confirm your fasting instructions via text message on the afternoon prior to your admission. Please follow these instructions carefully so we don't need to postpone your procedure.
MEDICAL DEVICES
If you use any powered medical devices like a CPAP or BIPAP, please bring them with you to the hospital cleaned, labelled with your name, and in proper working order. It will be your responsibility to ensure the device settings and operation are correct. We may need to perform an electrical safety check before allowing you to use the device.
MEDICATIONS
If you take any regular prescriptions or over-the-counter medicines, discuss them with your doctor. They can provide specific guidance on whether you should stop taking certain medications temporarily or not. If you take anti-coagulants, aspirin, anti-inflammatories, diabetes medications, or herbal/complementary/alternative supplements, please ask your doctor for advice. You may need to stop taking these earlier.
BLOOD TRANSFUSIONS
Some patients might require blood whilst in hospital, before which they will be asked to provide consent. If you have had issues with blood products in the past, please let your doctor and clinical team know. Additionally, if you do not consent to blood transfusions, please inform your doctor and nursing team when you arrive.
For more information on blood transfusions please visit: A General Guide to Blood Transfusions
UNDERSTANDING YOUR PROCEDURE
Your specialist will confirm the date of your procedure and admission. In this appointment they will also discuss what is involved with you and allow you the opportunity to ask any questions. To fully understand your procedure, you may want to ask some of the following questions:
What is involved in my procedure?
How long will I be in hospital?
Will I need to spend time in the ICU or on the ward?
What are the risks of the procedure and anaesthetics?
What are the costs involved?
How do I prepare for my procedure?
How do I manage my recovery?
What type of help will I need when I discharge and is there anything I should avoid?
Will I need rehabilitation?
You will also need to inform them of the following information:
All medications, supplements and medical devices you use
Any previous experiences you have had with anaesthetic.
WHAT TO BRING
Please bring the following items with you:
Your entitlement cards like Medicare, Safety Net, Veterans' Affairs and any health fund cards you may have.
Relevant medical paperwork, x-rays, scans or films you haven't sent us already.
All current medications in their original packaging, along with any prescriptions or repeat forms.
Payment to cover any estimated out-of-pocket costs, if you have health insurance. For those without coverage, please bring the estimated total for your hospitalisation. We're happy to discuss payment options convenient for you.
Containers to safely store your glasses, dentures and hearing aids, if you use them.
A few changes of clothes, if you know you’ll be spending time in rehab after surgery.
For overnight stays, a small bag with sleepwear, robe, slippers and toiletries from home can make your stay more comfortable.
Please avoid bringing:
Large sums of money
Jewellery.
PLANNING FOR DISCHARGE
It's important to consider how you'll manage your recovery once you return home. Please discuss any potential changes in your mobility or physical capabilities with your doctor. They can advise you on recovery expectations, restrictions, and whether any rehabilitation may be beneficial. If you live alone, we encourage you to have a family member or friend stay with you for a few days after discharge to lend a helping hand. Think about any challenges you may face moving around your home, such as navigating stairs after surgery. You'll need someone to drive you home or accompany you.
For overnight patients, we aim for discharges before 10am when possible. If you require transfer to another facility, transportation will be arranged.
Your Feedback
Please share your thoughts, ideas and reflections with us, so that we can continue to improve, and reward our staff who went above and beyond in your care.
FAQs
-
You're welcome to bring you partner or other support person with you during your stay. They won't be able to accompany you into the operating theatre, but we'll keep them fully informed of the progress of your surgery.
-
Please see our Accounts and Insurance page for the information you’ll need to estimate what – if anything – you’ll need to pay.
-
Please lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet.
READ MORE:
Join us on social media
Bringing together a unique blend of nature, architecture and medicine, Wyvern Private Hospital is creating an exceptional environment where our philosophy of 'Care Without Compromise' finds its way into everything we do — for the benefit of all our patients, staff and community.